Returns and Warranty

If you are not pleased with your purchase from Toddle Way, just contact us within 30 days and we will give you a refund or a replacement.

Whilst we hope it doesn't come to that, we will endeavor to make it as painless as possible. We value customer satisfaction.

Any product returned must be in the same condition you received it, and in original packaging. Proof of purchase must be retained.

NON-DEFECTIVE PRODUCTS

What items can be returned?

All non defective items purchased must be sent back to us within 30 days for a refund, after your order was delivered, in its original shape, unused and in its original packaging.

What items cannot be returned?

A replacement product. Free gifts. Items that were damaged by the customer or have minor cosmetic imperfections that do not affect performance. Products bought during promotional periods(eg: Cyber Monday, Black Friday etc). Products bought during a sale (above 15% discount).

What conditions must be met for return?

Items in original condition (unused). Items in the original packaging.

Are there any charges on exchanges?

The cost of returning items to Toddle Way will need to be covered by the customer. As long as the shipment is sent back to us correctly according to our shipping instructions within 30 days, the above stated policy is in place.

How do I exchange my product?

Please contact us hello@toddleway.com.au

How soon will I get my replacement?

To get a replacement can take anywhere between 15 - 30 days from when we receive a return to the point where you receive it. This may prove longer especially for International deliveries (non AU) due to COVID-19 and global shipping delays.

How soon will I get a refund?

If you are approved, then your refund will be processed and a credit will automatically be applied through the original method of payment within 10 business days. You will receive notification as soon as you are refunded.

DEFECTIVE PRODUCTS

Toddle Way offers a 1 year warranty on the LightPad purchase. The conditions under which this warranty holds are mentioned below.

Do I need to return my defective product?

A defective product does need to be returned back to us in Australia. Once it has been inspected and approved, we will process your request for exchange/store credit/refund.

Can I get a refund for my defective product?

You can get a refund for your defective item if requested within 30 days of receiving your product. Beyond 30 days we only offer an exchange or store credit equivalent to the value of your product.

What items cannot be exchanged?

Items that show evidence of misuse, neglect, water damage or drop damage found at the time of inspection. Items that show damage caused by abuse, dismantling, or changes to the product not made by the company. Items with damage caused by natural disaster, abnormal voltage and environmental factors etc. Counterfeit items or items purchased from an unauthorised dealer.

Are there any charges on exchanges of a defective item?

How do I exchange my product?

Please contact us hello@toddleway.com.au

How soon will I get my replacement?

Once your item has been received and inspected we will notify you of our decision. If you product is approved defective, then we will ship a replacement. To get a replacement can take anywhere between 15 - 30 days from when we receive a return to the point where you receive it. This may prove longer especially for International deliveries (non AU) due to COVID-19 and global shipping delays.

LightPad 1 year manufacturers Warranty

The Toddle Way LightPad is covered by/under a limited manufacturer's warranty for manufacturing defects for a period of 12 months from the date of purchase.

This warranty applies only to the original purchaser.

This warranty does NOT include:-

* merchandise that has sustained weather damage

* any damage resulting from being used in a manner other than its intended purpose

*Failures, defects, damages caused by failure to follow instructions, abuse, neglect, and/or acts of nature

*reasonable wear and tear of the product

Any claim under this warranty must be made within 12 months of the date of purchase of the product. To make a claim under warranty, submit details and proof of purchase to Toddle Way for consideration. Any returned items received by Toddle Way without prior notification and approval cannot be processed. Therefore, please provide us with prior notice and wait for our approval so we can assist you to make sure things run smoothly.

This warranty is provided in addition to other rights and remedies you have under law: Our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage.

DISCLAIMER: Toddle Way is not responsible for personal injury or property damage resulting from misuse of Toddle Way products.

Notify me when available